This extension adds a simple yet powerful support tickets system for your MailWizz EMA powered application!
FEATURES
- Support tickets and ticket replies management - Support tickets departments management
- Support tickets priorities management
- Ability to decide whether to offer support only for certain customer groups
- Assign users to departments for a fine graned notification system
- Allow users to create support tickets for customers
- Allow customers to create support tickets
- Allow customers to rate user replies to tickets and the timeframe they are allowed to do it
- Email notifications for users and customers when new ticket is created or new reply added
- Automatically close inactive support tickets after a defined period of time
- Automatically assignment of users to support tickets so that two users don’t answer same ticket in same time
- Ability for users/customer to close tickets when leaving replies
- Smooth integration with Mailwizz transactional emails feature
INSTALL in a few easy steps
- Login in the backend of your MailWizz EMA powered website and navigate to Extensions menu.
- Hit the upload button and select the extension archive and upload it.
- Enable the extension then click on it’s title to go to the extension page from where you can input your details.
CONFIGURE the extension (after the above steps)
After the extension is enabled, a new menu item will be shown in the left-side sidebar, that is “Support tickets”.
Clicking on the menu item followed by the Settings sub-menu will get you on the extension settings page.
22 Apr 2025, 03:36 PM
22 Apr 2025, 03:36 PM
1. All digital products are the most recent version, with no possibility of free updates. After payment, you can request an update to the most recent version for 5 days if a new version is released. We free support within 5 days.
2. If a license is required (Excludes WHMCS license , we provide only method not license), please contact us via email or ticket for assistance with activation. Our license is only valid for activation and does not include support.
3. We provide Mobile, PHP script installation services for $19.90 / ₹1700. Please create a backup after installation as we do not support re-installation. For mobile app source code, we do not offer installation services.
4. If you have any questions, please contact us by email [email protected] or create a ticket on this page
5. Please note that any digital products presented on the website do not contain malicious code, viruses or advertising. You will receive the original files from the developers. We do not sell any products that have been downloaded from other websites.
6. The response time can last up to 6 hours.