Quick Rabbit - AI Powered Support Ticketing with Knowledgebase and Live Chat

Quick Rabbit - AI Powered Support Ticketing with Knowledgebase and Live Chat

Quick Rabbit is an AI-powered support ticketing solution designed to streamline customer service processes with integrated tools such as a knowledge base and live chat functionality. Here's a quick overview of how Quick Rabbit can help businesses:

Key Features:

AI-Powered Ticketing System:

• Automatically categorize and prioritize incoming support tickets.
• AI-driven ticket routing ensures that issues are assigned to the right support agent or department based on the ticket’s content.
• Offers smart ticket suggestions, meaning the system can propose possible solutions or responses based on historical data and trends.

Knowledge Base Integration:

• A self-service knowledge base allows customers to find solutions to common issues before reaching out for help.
• AI can recommend articles or solutions from the knowledge base based on the customer’s inquiry, reducing ticket volume.
• Continually updated by tracking ticket resolutions, ensuring articles stay relevant and up-to-date.

Live Chat Support:

• Real-time assistance through live chat for immediate problem-solving.
• AI chatbot can handle simple or repetitive queries, reducing agent workload.
• Escalates to a human agent when the chatbot can't resolve the issue or the customer requests it.
• The chat can be integrated with ticketing, where live chat sessions can be automatically converted into support tickets for further follow-up.

Automated Responses & Workflow:

• Set up pre-configured responses for common queries or routine issues.
• Automation tools allow for better workflow management, reducing manual input for repetitive tasks.
• SLAs (Service Level Agreements) and escalation workflows are supported to ensure timely responses and resolutions.

Analytics and Reporting:

• Provides detailed insights into customer queries, agent performance, ticket response times, and more.
• Enables teams to identify bottlenecks, recurring issues, and areas for improvement.

Multichannel Support:

• Quick Rabbit supports multiple communication channels like email, live chat, social media, and even voice, consolidating customer queries into one platform for easy management.