Complaints Module for ZiscoERP

Complaints Module for ZiscoERP

In the complaint management process, a complaint passes through various stations. So that the customer can submit a complaint to admin and admin can see and do attachments, comments, tasks, etc to resolve the issue.

The Complaints Module for ZiscoERP is designed to help businesses manage, track, and resolve customer or internal complaints efficiently. This module provides a centralized system for recording complaints, assigning them to the appropriate team or individual for resolution, and monitoring the resolution process to ensure customer satisfaction and operational improvements.

Key Features of the Complaints Module for ZiscoERP:

1. Complaint Logging & Registration:

• Capture Complaints: Easily capture and log complaints from customers, suppliers, or even employees. Complaints can be entered manually or automatically through forms (web forms, emails, etc.).
• Complaint Categories: Define complaint categories to help classify and organize complaints (e.g., product issues, customer service problems, delivery delays, etc.).
• Custom Fields: Add custom fields for specific details (e.g., complaint severity, product details, customer preferences) to capture all relevant information.

2. Complaint Tracking & Management:

• Complaint Status: Track the status of each complaint in real-time (e.g., Open, In Progress, Resolved, Closed). This helps monitor the progress of complaint resolution.
• Priority Levels: Assign priority levels (e.g., Low, Medium, High, Urgent) to each complaint to ensure that urgent issues are addressed promptly.
• Assigned Personnel: Assign complaints to specific employees or teams for resolution based on the category, severity, or expertise required.
• Tags & Labels: Use tags or labels to add context or filter complaints by type, severity, or other relevant parameters.

3. Communication & Collaboration:

• Internal Communication: Team members can communicate internally regarding the status or details of a complaint, ensuring all relevant stakeholders are kept informed.
• Customer Communication: Keep customers updated on the status of their complaints, either through automated email notifications or direct updates within the ERP system.
• Email Integration: Link customer complaints with email threads to ensure all communication is tracked and easily accessible.