Convert your WordPress into Fully Functional Support Ticket Help Management System and support your customers like a Pro.
Features:
Advanced Ticket Management
Manage your client’s support requests like a pro using this ticket management system. This plugin is built in a manner that any company regardless of how small or big can use it.
Create Unlimited Agent Accounts
Create unlimited number of agents, Agent administrators and agent groups without any restrictions and extra expenses. No need to pay on per agent basis to all the expensives help desk services.
Graphical Representation
Represent all the reports and data graphically and analyse your services like a pro. Various statistics regarding tickets, agents, groups, feedbacks, ratings, clients etc. can be view graphically with this plugin.
Create Agent Groups
Manage your agents by creating agent groups. Agent Groups can be mapped with ticket topics. Ticekts can be assigned to agent groups or group admins for easier ticket allocation. Make groups of different deparments and map them with ticket topics for faster and easier ticket processing. You can do so much more with this feature.
User Feedback Module
Once a ticket is solved, you can send a email to your user, asking for feedback on the support received. The user can leave a rating and feedback comment.
Email Notifications
Various email notifications are sent directly from the plugin at various stages of ticket. Email notifications are sent both to site admin and ticket creator at various points of interactions. All the emails sent can be configured from the plugin settings panel.
Automatically Assign Agents
You can automatically assign agents as soon as the tickets are created and thus save lot of time and hassle. Agents can be assigned automatically using various methods as per your company or product requirement. You can choose to assign ticket to any agent, agent group, agent admin or group admin as per your needs. You can even assign tickets in loop order or can assign ticket with agent with lowest number of tickets. This way you can divide work easily and equally among your agents. You can even map ticket topic with agent groups and assign based on selected ticket topic. There is some much more this feature can do to make your life easy while managing tickets.
User Login & Registration Module
Any user can register, login and reset password from your website using this module. Proper email verification is done before activating user account. A client or agent both can manage their tickets after login on site.
Multi Level Ticket topic management
All the tickets created are categorized by a topic. You can create topics in multi level heirarchy. Topics can be mapped with agent groups and can thus helping in auto assign tickets based on topics.
Map Agent Groups & Ticket topics
Map ticket topic with agent groups and auto assign tickets to agent groups based on selected ticket topic. This helps in assigning the tickets to your agents fast and accurately. You can manage and save a lot a time and hassle using the module.
Welcome to the Digiloads FAQ section. Here, we've compiled answers to some of the most common questions about our digital products.
Our company specializes in the sale of software needed to develop websites with CMS WordPress. Our goal is to provide any user with an opportunity to get premium products at an affordable price. All products you can use on an unlimited number of websites (domains).
We launched the project in 2022 and now Digiloads is one of the most popular websites that provide the best digital products for website design on the market. Currently, the collection of more than 6,000 products from world famous developers, and the number of our customers has already exceeded 10000! Join and be a part of it!.
We do not provide license keys and not free updates for the products you downloaded. We are not developers of the provided products, so our technical support capabilities are limited. We do not change the functionality of products and do not fix developer bugs.
All products presented on the website are downloaded directly from the developer websites and are original. We do not sell any products downloaded from third-party resources.
In the list of antiviruses VirusTotal there are Chinese antivirus solutions, such as Bkav, Jiangmin, Rising, Cyren. Such antiviruses often check the code simply for the presence of function eval, base64_encode/decode, etc. Although the presence of such constructions in the php-code does not at all mean that the code is malicious, and many developers use these functions for their own purposes (packing/unpacking data, custom fonts in css and others).
For this reason, Chinese antiviruses often detect on absolutely clean files downloaded directly from developers. This is called false positives. Usually on VirusTotal when checking the files, the detection rate for false positives of 1-2 (Chinese) antivirus out of 55. In case the detection rate is higher – it may be highly likely that within the file being checked, there may be malicious code or a virus present.
You will receive original products from developers but at a much reduced price tag. All files do not contain ads, viruses or malicious code. We have regular updates and direct download links. You will always find something that is not freely available!
You can read the website terms and conditions on this page: Terms and Conditions.
We provide open source software. You can check by yourself any product downloaded from our website and make sure that our files are downloaded directly from the developers and do not contain malicious code, viruses or ads.
To check the product for malicious code, for example, use the plugins Exploit Scanner, Wordfence, Acunetix WP Security, Sucuri Security, Antivirus, the service VirusTotal or the scanner Aibolit.
We do not provide any licensing or trial/commercial keys when you purchase digital products.
