InfySupport is Digital tickets management system that allows customers to raise issues and trace its status and responses. it offers your team / agents to use it and its come up with very smooth and easy flow.
Here are some Key Features and Concepts that InfySupport provides.
The landing page helps customers to find details about you.
InfySupport comes with beautiful landing page which help customers to register into system and create tickets.
Customers can search public tickets and check comments on that tickets. Sometimes they don’t need to create a ticket at all. as same tickets will be created by some other users too.
Customers must have to do registration into system while submitting their first ticket. Later they can log in into a portal and track their ticket status there.
We have created a beautiful and easy-to-use admin panel to manage your information and tickets. You can create new stuff and update the contents from there.
All the information at a glance about what’s happening in the support system. How many tickets submitted so far. How many tickets are still active and how many are closed. It is the place where system admin can have a complete idea about his site.
Agent will play import role in this system as they are going to manage the customers and their tickets. Admin can manage all agents from Agents menu. See their profile information and make edits if needed. Even he can create and delete the agents.
Customers will be handled by agents. Customer will create tickets and raise issues to support system. They cal also do a login and check his tickets that they created. They can add comments to tickets.
Every ticket can be categorized into a different category based on its purpose. So it is easy for the admin to find out how many tickets have been submitted on a particular category.
Admin can see all the tickets that are in system in this module. Admin can also create new tickets on behalf of customer and assign it to related agent. Admin can delete a specific ticket too and able to change the ticket status.
Manage your website FAQs in this module to answer users’ frequently asked questions.
Various settings related to support system branding like, name, company url, logo, footer, company address, social media links etc. can be managed from this section.
Agents can see their tickets into their panel. they can see lists of tickets that are assigned to him and take actions on related tickets, once customers issue get resolve agent can close ticket.
Customers can do login and allow to access tickets created by him. customers can track their ticket status in their dashboard and close ticket if their issue is solved.
Welcome to the Digiloads FAQ section. Here, we've compiled answers to some of the most common questions about our digital products.
Our company specializes in the sale of software needed to develop websites with CMS WordPress. Our goal is to provide any user with an opportunity to get premium products at an affordable price. All products you can use on an unlimited number of websites (domains).
We launched the project in 2022 and now Digiloads is one of the most popular websites that provide the best digital products for website design on the market. Currently, the collection of more than 6,000 products from world famous developers, and the number of our customers has already exceeded 10000! Join and be a part of it!.
We do not provide license keys and not free updates for the products you downloaded. We are not developers of the provided products, so our technical support capabilities are limited. We do not change the functionality of products and do not fix developer bugs.
All products presented on the website are downloaded directly from the developer websites and are original. We do not sell any products downloaded from third-party resources.
In the list of antiviruses VirusTotal there are Chinese antivirus solutions, such as Bkav, Jiangmin, Rising, Cyren. Such antiviruses often check the code simply for the presence of function eval, base64_encode/decode, etc. Although the presence of such constructions in the php-code does not at all mean that the code is malicious, and many developers use these functions for their own purposes (packing/unpacking data, custom fonts in css and others).
For this reason, Chinese antiviruses often detect on absolutely clean files downloaded directly from developers. This is called false positives. Usually on VirusTotal when checking the files, the detection rate for false positives of 1-2 (Chinese) antivirus out of 55. In case the detection rate is higher – it may be highly likely that within the file being checked, there may be malicious code or a virus present.
You will receive original products from developers but at a much reduced price tag. All files do not contain ads, viruses or malicious code. We have regular updates and direct download links. You will always find something that is not freely available!
You can read the website terms and conditions on this page: Terms and Conditions.
We provide open source software. You can check by yourself any product downloaded from our website and make sure that our files are downloaded directly from the developers and do not contain malicious code, viruses or ads.
To check the product for malicious code, for example, use the plugins Exploit Scanner, Wordfence, Acunetix WP Security, Sucuri Security, Antivirus, the service VirusTotal or the scanner Aibolit.
We do not provide any licensing or trial/commercial keys when you purchase digital products.
